Keeping You Safe & Strong

Social and emotional wellbeing FAQ

FAQ

Yoorrook has free and confidential social and emotional wellbeing and legal supports available for you.

Speaking to Yoorrook about your experiences can sometimes feel too much. While some people get by really well and have strong support networks already, Yoorrook recognises this isn’t the case for everyone.

Free, confidential and safe social and emotional wellbeing support is available to people who want to tell their truth to Yoorrook.

This might look like a one-off yarn, ongoing counselling and support, or linking you with other services in your community.

This is completely led by you. You can get support before, during and after you make your submission.

We also have a free and confidential legal service that can give you information and advice about sharing your story safely with us.

The service is separate from Yoorrook and run by Victorian Legal Aid and the Victorian Aboriginal Legal Service. Legal support is optional, and you can choose which provider you want to work with.

You can find out more about the supports available below.

Yoorrook provides free, confidential wellbeing support to anyone who wants to tell their truth. Support is delivered by support workers and counsellors from First Peoples’ Health and Wellbeing.

You can ask for help at any time on your truth-telling journey.  Please call 1800 YOO RRK (1800 966 775 free call) Monday to Friday, 9am to 5pm to arrange a first yarn with a member of the team or email [email protected].

Find support:

In the case of an emergency (000).

13 Yarn

The first national crisis support line for mob who are feeling overwhelmed or having difficulty coping. They offer a confidential one-on-one yarning opportunity with a Lifeline-traned Aboriginal & Torress Strait Islander Crisis Supporter.

Hours: 24/7

Phone: 13 92 76

First Peoples' Health and Wellbeing

First Peoples’ Health and Wellbeing is an Aboriginal community controlled health service aiming to improve access to affordable primary health care in urban Melbourne. Clinics are located in Thomastown and Frankston, and online appointments are available.

Hours: Mon-Thurs 9:00am to 5:00pm, Fri 9:00am to 1:00pm

Yarning SafeNStrong

First Peoples’ Health and Wellbeing is an Aboriginal community controlled health service aiming to improve access to affordable primary health care in urban Melbourne. Clinics are located in Thomastown and Frankston, and online appointments are available.

Hours: 24/7

Phone: 1800 959 563

Djirra

Djirra is an Aboriginal Community Controlled Organisation providing practical support to Aboriginal people who are currently experiencing family violence or have in the past.

Hours: 9am to 5pm 5 days a week

Phone: 1800 105 303

Dardi Munwurro - Brother to Brother Crisis Line

The Brother to Brother crisis line provides phone support for Aboriginal men who need someone to talk to about relationship issues, family violence, parenting, drug and alcohol issues or who are struggling to cope for other reasons. The line is staffed by Aboriginal men, including Elders, who have a lived experience in the issues that the line offers support for.
Hours: 24/7
Phone: 1800 435 799

Beyond Blue

Information and support to help everyone in Australia achieve their best possible mental health, whatever their age and wherever they live.

Hours: 24/7
Phone: 1300 22 4636

Suicide Call Back Service

Suicide Call Back Service is a free nationwide service providing phone and online counselling to people who are feeling suicidal, are worried about someone or have lost someone to suicide.

Hours: 24/7

Phone: 1300 659 467

1800 Respect

This is a 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Hours: 24/7
Phone: 1800 737 732
Daisy App: Daisy is an app developed by 1800RESPECT to connect people experiencing violence or abuse to services in their local area. Daisy can be downloaded for free from iTunes or Google Play.

Safe Steps Family Violence Response Centre

This is a 24-hour national sexual assault, family and domestic violence counselling line for any Australian who has experienced, or is at risk of, family and domestic violence and/or sexual assault.
Hours: 24/7
Phone: 1800 737 732

National Disability Abuse and Neglect Hotline

An Australia-wide telephone hotline for reporting abuse and neglect of people with disability.

Hours: 9am to 9pm weekdays and 10am to 4pm weekends and public holidays.

Phone: 1800 880 052

Australian Childhood Foundation

Counselling for children and young people affected by abuse.

Hours: 9am to 9pm weekdays and 10am to 4pm weekends and public holidays.

Phone: 1800 176 453

Australian Childhood Foundation

Specialist advice to LGBTIQ+ people and their friends and families.
Hours: 10am to 5pm, 7 days a week
Phone: 1800 729 367 or text 0480 017 246

Lifeline

Anyone in Australia experiencing a personal crisis or thinking about suicide can call or text Lifeline and speak to a trained Crisis Supporter.

Hours: 24/7
Phone: Call 13 11 14 or text 0477 13 11 14

SuicideLine Victoria

Suicide Call Back Service is a free nationwide service providing phone and online counselling to people who are feeling suicidal, are worried about somone or have lost someone to suicide.

Hours: 24/7
Phone: Call 13 11 14 or text 0477 13 11 14

Sexual Assault Crisis Line

A statewide confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Hours: 24/7
Phone: 1800 806 292

Men's Referral Service

A statewide confidential, telephone crisis counselling service for people who have experienced both past and recent sexual assault.
Hours: 9am - 9pm, seven days a week
Phone: 1800 806 292

Mensline Australia

Supports men and boys who are dealing with family and relationship difficulties. 24/7 telephone and online support an information service for Australian men.

Hours: 9am - 9pm, seven days a week
Phone: 1800 806 292

Kids Help Line

Free, private and confidential, telephone and online counselling service specifically for young people aged between 5 and 25 in Australia.

Hours: 24/7
Phone: 1800 551 800

Safe Steps

for women and children who are victims of family violence web chat support service Monday to Friday 9am until midnight

Hours: 24/7
Phone: 1800 015 188